1. Overview
This Refund Policy applies to digital products sold by My Fitometer, including downloadable PDF fitness programs and related digital resources (“Digital Products”).
This policy is provided to be clear and fair. It does not limit any rights you have under the Australian Consumer Law.
2. Your ACL rights
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a remedy if a Digital Product or related service fails to meet a consumer guarantee.
Remedies depend on whether the failure is major or not major. Where relevant, you may be entitled to a repair/replacement, a refund, or cancellation (and in some cases compensation).
Examples of consumer guarantees may include that products match their description, are fit for purpose, and services are provided with due care and skill.
3. Change of mind
Because Digital Products can be copied instantly once delivered, we generally do not offer refunds for change of mind, including (for example):
- You decided you no longer want the program
- You purchased the wrong program
- You didn’t read the product description before purchase
- You expected different content/style but the product matches its description
This does not affect your rights under the ACL if the product is faulty or not as described.
4. When refunds apply
You may be eligible for a refund (or another remedy) if a Digital Product:
- Has a major failure under the ACL
- Is not as described (materially different from the product description)
- Is not delivered or you can’t access/download it due to an issue on our end (and we can’t fix it in a reasonable time)
- Has a technical defect (e.g., corrupted file) that we can’t resolve by providing a working replacement
Safety note: Our programs are educational and general in nature. If you have a medical condition, injury, or you’re unsure whether a program is appropriate for you, consult a qualified health professional before starting. (See our Medical & Fitness Disclaimer.)
5. Major vs not-major failures
Under the ACL, remedies depend on the type of failure:
a) Major failure (examples)
- The product is substantially unfit for its normal purpose and can’t be made fit within a reasonable time
- The product is significantly different from the description or sample shown
- A reasonable consumer wouldn’t have bought it if they knew about the issue
For a major failure, you may be entitled to choose a refund or replacement (where appropriate), or cancel the service component (if applicable).
b) Not-major failure (examples)
- A minor technical issue that can be fixed quickly (e.g., replacing a corrupted PDF with a working copy)
- Small errors that don’t materially change the program and can be corrected via an updated file
For not-major failures, we may provide a remedy such as a fix, replacement, or updated file within a reasonable time. If we can’t do that, you may be entitled to a refund or another remedy.
We won’t use wording like “no refunds” for faults. ACL guarantees apply regardless of this policy.
6. Delivery & download issues
If you can’t access your Digital Product, contact us and we’ll help troubleshoot. Common solutions include:
- Re-sending the download link or providing an alternative delivery method
- Providing a fresh copy if a file is corrupted
- Helping confirm device/app requirements (e.g., using a PDF reader)
If the problem is due to an issue on our end and we can’t resolve it within a reasonable time, we’ll provide an appropriate remedy (which may include a refund).
7. Duplicate purchases
If you accidentally purchase the same Digital Product more than once, contact us as soon as possible. We may refund duplicate orders where reasonable (for example, if multiple charges occurred for the same item).
We may request basic proof (receipt/order confirmation) to verify duplicate charges.
8. How to request a refund
To request a refund or remedy, please contact us with:
- Your name and email used at checkout
- Order number or proof of purchase
- The Digital Product name
- A brief explanation of the issue (and screenshots if helpful)
No strict time limit: Under the ACL, “reasonable time” can depend on the product and circumstances. Please contact us promptly so we can resolve it quickly.
We’ll assess the request fairly and in line with the ACL.
9. Processing timeframes
If a refund is approved, we aim to process it promptly. Processing time can vary depending on your payment method and bank/payment provider.
Refunds are typically returned to the original payment method where possible.
10. Chargebacks & disputes
If you believe there’s an issue, please contact us first so we can help. Chargebacks can take longer to resolve and may limit our ability to provide quick support.
Submitting false or abusive disputes may lead to access restrictions (where permitted), but nothing here limits your ACL rights.
11. Policy updates
We may update this Refund Policy from time to time. Changes will be posted on this page and the “Last updated” date will be revised.
12. Contact
If you have questions about refunds, contact us at:
📧 info@myfitometer.com
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